- Why can't an investor see a holding even though I turned the portal on?
- Turning the portal on only reveals a holding to investors who hold a position in it. If the investor isn't connected to the holding — for example they were never added through a fundraise or import — they won't see it regardless of the toggle. Both conditions are required: the investor has a position, and the portal is on for that holding.
- Can I turn the portal on from the holding itself instead of the Holdings table?
- Yes. Open the holding's Investor Portal Settings page and use the Show in investor portal toggle in the Visibility section. It uses the same confirmation dialog, the same Enable Only and Enable & Notify choices, and the same notification email as the toggle in the Holdings table. Both places always show the same current state, so you can use whichever is more convenient.
- How do I change which performance metrics investors see?
- Metric visibility is set org-wide, not per holding. Open the Investor Portal Configuration page from Settings and use the Capital Returned and Profit toggles to choose which figures investors see, plus the USD-Normalized Values row in the Performance section if you hold at least one non-USD holding. Save your changes. The holding's Investor Portal Settings page links you there as well, and your choices apply across the holdings your investors can view.
- If I hide Capital Returned or Profit, can investors still see it anywhere?
- No. Turning a metric's toggle off hides it everywhere an investor would see it — both the summary card for a holding and the positions column beneath it. You set it once and the figure is hidden in both places; a hidden figure never reaches the investor's view at all.
- What does the USD-Normalized Values setting do?
- It decides whether your investors see the USD equivalent of each performance metric alongside the figures in the holding's own currency. You'll find it in the Performance section of the Investor Portal Configuration page. It starts visible, so investors see the USD equivalent unless you set it to hidden — in which case they see only the holding's own currency.
- Why don't I see a USD-Normalized Values setting?
- The row appears only if you hold at least one holding that isn't denominated in USD. If every holding you manage is denominated in USD, there's nothing to normalize, so the setting doesn't appear — and holdings denominated in USD are never affected by it.
- Does turning the portal off delete anything?
- No. It only hides the holding from investors. All of the holding's data stays intact on your side, and the holding reappears in investors' portals the moment you turn the toggle back on.
- Do investors get an email when I turn the portal off?
- No. Turning the portal off happens immediately with no confirmation and no notification. The holding simply stops appearing in investor views. Notifications are only sent when you turn the portal on and choose Enable & Notify.
- Can I turn the portal on without emailing investors?
- Yes. Choose Enable Only in the confirmation dialog. The holding becomes visible to its investors, but no notification email is sent.
- What does the notification email include?
- It uses your firm's branding (logo, colors, and organization name), greets the investor by name, names the holding, includes any personal message you wrote, and has a View in Investor Portal button linking the investor to their holdings.
- Why is Enable & Notify unavailable?
- There are no investors with a position in that holding yet, so there's no one to notify. Use Enable Only to make the holding ready, and add investors through a fundraise or import — they'll be able to see it once they have a position.