- Why does one deal's card show more than another's?
- Each sponsor chooses what to put on their card — whether to write a description, and which highlights to surface for the raise — so two cards sitting side by side in the same list can carry different facts. A card with only a few highlights, or none at all under its title, isn't incomplete or still loading; it's showing everything that sponsor chose to put on it. Open the opportunity to see its full details.
- Some cards have a blurb under the title and others don't. Why?
- The description is the sponsor's summary of the raise, and writing one is optional. A raise whose sponsor hasn't written a description simply shows none, and the card still sits level with the other cards in its row — nothing has gone wrong. Ask the sponsor if you'd like more context before opening the deal.
- The card's description isn't in my language. Can it be translated?
- No. The description is the sponsor's own writing and is shown exactly as they wrote it, in whatever language they used. The rest of the page — labels, buttons, and headings — still follows the language your portal is set to.
- Can I ask my sponsor to change what's on a card?
- Yes. The description and the highlights belong to the sponsor's fundraise, so the sponsor is the one who edits them. If you work with sponsors who use Covercy One, the "Create a fundraise" guide covers where they write that description.
- Can anyone else see my commitment on an opportunity card?
- No. Your commitment on a deal's card is shown to you in your own signed-in portal. The same deal's card on the sponsor's public Opportunities page doesn't show anyone's commitment, even though it carries the same description.
- Why don't I see an opportunity my sponsor told me about?
- The sponsor may not have invited you to it or shared it with your group yet, or they may be distributing it only by direct link or on their own public Opportunities page — neither of which adds the deal to your portal list. Ask the sponsor to send you an invitation or the deal's link.
- I found a deal on my sponsor's website. Why isn't it on my portal?
- A deal listed on a sponsor's public Opportunities page is a separate channel from your portal list. Publishing it there doesn't change who it's shared with on the portal, so it won't appear when you sign in unless the sponsor also invites you or shares it with investors like you. You can still open it from the sponsor's page or from a link they send you, and it reads the same there as it would in your portal.
- I invest with several sponsors — where do I find each sponsor's deals?
- All in one place. The Opportunities page brings together the deals every one of your sponsors has invited you to or shared with you, and each card shows the branding of the sponsor offering it.
- Will I always get an email when a new opportunity appears?
- No. When a sponsor opens a deal to a wider group of investors, emailing them is optional, so a deal can appear on your portal without a notification. A direct invitation, on the other hand, always arrives by email. Checking the Opportunities page regularly is the reliable way to see everything available to you.
- What happens when I select Invest Now?
- Invest Now starts the guided investment flow for that deal, where you confirm your investing entity, sign the agreement, and fund your commitment. See the "Invest in an opportunity" guide for a step-by-step walkthrough.
- Why can I see a deal but not express interest in it?
- The sponsor's records don't yet link you to that deal, so the interest action is unavailable even though the deal is visible. Contact the sponsor and ask them to add you as a contact or send you an invitation.