Issue and track capital calls

By the end of this guide you'll be able to create a capital call against a holding's positions, find that call again days or weeks later, move each investor's funding request between any two lifecycle stages — including undoing a decline — remove a request you no longer need, and correct or delete the call itself.

Note

Issuing and tracking capital calls is a GP task. You need access to your firm's workspace and to the holding the call belongs to, and the holding needs at least one position. Have the bank account you want investor funds sent to already set up under Banking before you start, so you can pick it on the call.

Create a capital call

A capital call is its own record on a holding, not a fundraise and not a fundraise type. You create it against the holding's existing positions — any live position, whatever its origin, including positions that arrived by import — and a single call can span more than one share class. You start it from the holding's Contributions tab.

Open the holding and go to its Contributions tab.
Open the New menu and choose Capital Call. The same menu also offers Fundraise and Import Contributions.
Confirm the holding and give the call a Call Name. The name is yours to choose — it's what identifies the call everywhere it appears, so name it the way you'd describe it to your team.
Narrow which positions the call applies to, if you want to: use Call From to limit it to commitments from one earlier raise, and Share Classes to limit it to particular classes. Leave both at their defaults to work with every position on the holding, however each one came to exist.
In the Call Amount panel, choose how each position's requested amount is worked out — Target % (bring every investor up to the same contribution percentage of their commitment), % of Uncalled (a share of what's still uncalled), or Absolute $ (a total to distribute) — enter the rate or amount, then choose Apply to All to allocate it across the positions.
Choose the call's receiving bank account — the account this call's investors will be asked to send funds to.
Set the Due Date. One due date applies to every request the call creates.
In the positions table, set each position's status: Call Now to send that investor's request as soon as the call is created, Call Later to create the request but leave it unsent, or Exclude to leave that position out of the call entirely. You can also type over any included position's Amount to override what the allocation worked out for it.
Choose Create Capital Call. Covercy One creates the call with one funding request per included position and takes you to the call's own page.

Note

The receiving bank account belongs to the call itself. It's the account Covercy One reads when a request is sent, and a call never borrows one from the holding or from a raise — so a call with no receiving account can't send, even when the holding's fundraise has an account configured. You can still create a call without one and set it later from the call's page; until you do, Call Now is unavailable and every position defaults to Call Later.

Tip

The Call Now, Call Later, and Exclude choices you make per position survive re-allocation. Changing the call amount or the mode and allocating again never silently re-opens an investor you deferred or excluded — their status stays exactly as you set it, and a deferred investor is not sent a payment request when you create the call. Excluding a position redistributes its share among the rest; deferring one changes no figures.

Warning

Each included position needs a requested amount, and no request can exceed that position's uncalled commitment — a figure that now counts contributions already collected against the position, not only the calls you've issued (see What uncalled commitment counts below). In Target % mode, investors who already sit at or above the target are skipped with an amount of zero and flagged above the table rather than blocking you. If the parameters leave nothing callable at all, the call isn't created and the reason is shown — nothing partial is left behind. If you call more than the holding's uncalled balance, you'll see a warning before you submit — and that balance counts collected money too, so a refusal on a holding you've just imported is arithmetic rather than a fault.

What uncalled commitment counts

Every request you make is measured against the position's uncalled commitment, and that figure counts money that has already been collected — not only the calls you've issued. Contributions that arrived without a capital call behind them, whether they were imported or recorded directly against the position, reduce its uncalled commitment exactly as a capital call does. So a position whose contributions were imported and are fully collected shows an uncalled commitment of zero in the position picker, and a request against it is refused.

Warning

This is why a number you know may have moved. Before this, an imported book read as entirely uncalled — and you could raise a new call for money that had already been collected. If a position you expected to be callable now shows zero, check what has already been contributed against it.

Each part of the commitment is counted once. A request you've sent and been paid counts through its payment; a request you've sent that hasn't been paid counts through the amount you asked for; a contribution with no request behind it counts through itself. Nothing is counted twice, so a position that was partly imported and partly called still reads coherently.

Note

Requests still in Not Called, and Declined ones, consume nothing. That is the same rule that returns the uncalled commitment to each position when you delete a call or delete a single request — and the reason reopening a declined request into Not Called is never measured against the commitment.

Note

No capital calls are created for money that was imported or recorded directly. This is only how the figure is worked out; your holding doesn't gain call records you never issued.

The Called and Uncalled figures for a holding on the Holdings list follow the same rule, so an imported book no longer reads as entirely uncalled there either.

Find a capital call after you've issued it

Every call you create appears in the holding's Contributions tab, so you don't have to remember where you left it — it sits in the same table you read every day, in both view modes:

In the collapsed view, each capital call is one group row alongside your fundraise groups and Direct Commitments. Its Type reads Capital Call, and the row shows the call's name, how many investors it addresses, the total it calls, and how much has been contributed against it with a progress bar. Click the row to open the call's own page.
In the detailed view, each of the call's per-investor funding requests is its own row alongside the holding's commitment and payment rows — so you read the commitment, the ask, and the money in one table. A request row shows the investor, the call it belongs to, the share class, the amount called, the due date, and a status badge (Not Called, Called, Transferred, Invested, or Declined). Request rows sort and search like any other row.

Tip

Click anywhere on a funding-request row — outside its row menu and its status control — to open that request in the Capital Call drawer. Clicking a capital-call request always opens the Capital Call drawer, never the opportunity drawer, so you get the call's own hero, progress rail, and actions rather than a pipeline view.

Work a call from its own page

A capital call's page reads like every other record page in Covercy One. Its breadcrumb runs Holdings → the holding → Contributions → the call, so the trail always leads back to where you found it. Across the top, three tiles state the call's headline figures — Investors called, Called and Contributed — using the same words as the requests table below, so a figure carries one name across the page. The page header also shows the call's overall state; that badge is a read-out of where the call stands, not a control, so clicking it opens nothing.

Below the tiles, every funding request on the call is listed. All of these columns are shown by default, and your column choices are remembered the next time you open a call:

Investor — the investing entity the request was raised against.
Share class — the class of the underlying position.
Committed — the position's full committed amount.
Called — the amount this request asks for.
Contributed — the amount received against this request.
Remaining after call — what will still be uncalled on that position once this request is out.
Status — the request's lifecycle stage, and the control you change it from.
Due — the request's due date.

Note

Remaining after call reads the same uncalled figure the creation form reads, so it already counts earlier calls and contributions collected with no request behind them. While a request is still Not Called its own amount is deducted too, which is what makes the column answer “what will be left once this call is out”. A Declined request shows the position's full uncalled commitment, because its ask has returned to the pool.

Three actions act on the call as a whole, and all three are reached from the page header: rename the call, set or change its receiving bank account, and delete it. Some sit as buttons in the header and others in its overflow menu, and an action may move between the two — so if you don't see the one you want, open the overflow menu. When a request that has already gone out rules an action out, the action doesn't disappear and doesn't grey out — choosing it opens a short explanation instead of acting, as described under When an action explains itself instead of acting below. Sending is not one of them. A send acts on the requests you name rather than on the call as a whole, so you reach it from the requests table's selection instead of from the page header.

Warning

If you open a call that has no receiving bank account, the page says so at the top and offers the action that sets the account right there. This is the same requirement you meet from the send side: until the call has its own receiving account, its requests can't be sent. The message says the call can't be sent — it doesn't take the manual status controls away, and it never blocks you from naming the account, whatever state the call's requests are in.

When an action explains itself instead of acting

Some actions on a capital call's page and in its request drawer depend on what has already gone out to investors. When the call's current state rules one out, Covercy One neither hides it nor greys it out: the action stays reachable with its usual label and its usual icon — a trash is still a trash — and carries no lock or other blocked marker. Choosing it opens a short explanation instead of doing anything.

The explanation names what can't be done yet, gives the reason as its body, and closes on a single Got it.
It performs nothing. No confirmation opens, nothing is sent, and the call and its requests are left exactly as they were.
The reason is readable only by choosing the control. There is nothing to hover and nothing written on the control itself, so an action that looks perfectly normal may still be blocked — that is the design, not a fault.
As soon as the thing that blocks it changes, the action behaves exactly as it did before.

Six controls work this way:

Delete request in a request's row menu, and the Trash control in the request drawer's header — while that request is Called or Transferred.
Change receiving account in the page header's overflow menu — while one of the call's requests has been sent and the call already carries an account.
Delete capital call in the page header's overflow menu — while one of the call's requests has been sent.
Send call in a request's row menu, and Send call over a selection in the requests table — while the call has no receiving bank account.

Note

Each explanation tells you what to change. A blocked Delete request on a Called request says it has already been called; on a Transferred request it says the investor has already transferred funds. Either way it asks you to change that request's status to Not Called or Declined first. The call-level explanations — Change receiving account and Delete capital call — count the requests that have already gone out (“1 request…”, “2 requests…”) and ask for the same status change on them.

Warning

Where the call has a receiving bank account, the explanation adds a caution worth taking seriously: those investors already have the bank details and may not notice the request — or the call — was canceled. Reaching them yourself is on you. On a call with no receiving account that line is left out, because nobody was ever given a destination.

Note

Choosing Send call on a call that has no receiving bank account opens Can't send this call. It explains that the call has no receiving bank account, so it can't be sent to the investor yet, and that you can still mark the request Called by hand: click the investor's row to open it, then choose Mark as Called. Nothing is sent, and the request keeps the status it had.

Tip

One disabled control means something different. While a page action is in flight, these controls are disabled — exactly as every other action on the page is while it works. That is a wait rather than a state you have to change, and it clears on its own as soon as the action finishes.

Move a request through its lifecycle

A funding request's stage is the control that changes it. The status pill — on the request's row and again in the hero of its drawer — opens a menu of every lifecycle stage the request is not already in, and each one is selectable:

The menu names Not Called, Called, Transferred, Invested and Declined, leaving out only the stage the request is in right now. Nothing else is listed as blocked, and you can move forward, backward, or straight past the stages in between.
Your choice applies as soon as you make it — there's no confirmation step, whatever the move records or removes. The control is disabled while the change is in flight, so one choice applies once.
Choosing from the row's pill does not open the drawer. Use the row when you just want to record where an investor has got to; open the drawer when you want the figures and cards alongside.
The pill on the row and the pill in the drawer are the same control, so a stage can never read one way in the table and another in the drawer.

Note

A stage's rules hold however you reach it. Marking a request Called by hand sends no email and needs no receiving bank account — the account gates the send, not your bookkeeping. And a request you did email lands in Called too, then carries on through exactly the same controls: having been emailed never removes or gates the moves to Transferred and Invested, and you never have to wait for a payment to be matched automatically before taking them.

Warning

Every move back to Not Called voids the payment link that was issued for that request, whatever stage you're coming from. The payment processor stays the authority here and can refuse — if a payment is already in motion, for instance. When it does, the page reports the refusal naming the investor it concerns and the row keeps the status it already had.

Note

Entering Invested records the payment against the position, so the request's Contributed figure fills in. Leaving Invested removes that recorded payment again, and the contributed figure returns to zero.

A decline is not a dead end. A Declined request's status pill opens the same menu every other request's does, listing Not Called, Called, Transferred and Invested — so if you declined an investor by mistake, you undo it from exactly the control you did it with. The same reopen is available from the drawer's progress rail and from its Actions card.

Warning

Reopening a Declined request into Called, Transferred or Invested when the position's uncalled commitment can no longer absorb the amount still goes through — it is not refused. The page warns you instead, naming the investor, the request's amount and what remains uncalled, so you can decide what to correct. Reopening to Not Called is never measured at all, because a Not Called request consumes no commitment.

To move several requests at once, select their rows and use Move to beside the send, then pick the stage. Every selected request that isn't already in that stage moves, through the same path its own status pill uses and with the same rules and side effects — so declined requests reopen in bulk exactly as they do one at a time. The result is reported once for the whole selection: anything refused is named with its investor and the reason, and any reopen that over-draws its commitment carries the same warning. One refusal never stops the rest of the selection from moving.

Track a request in the Capital Call drawer

The drawer is built like the fundraise drawer you already use: a header block, then a stage-tinted hero, then the progress rail, then a stack of cards. The header names the request's share class above the investing entity's name and the entity's contact; where the surface can supply them, the entity and the contact open their own pages in a new tab. Neither is editable here — a request records who was called.

The hero is tinted to match the request's current stage and shows the amount called as its headline figure, with the status pill beside it.

Below the hero, a progress rail shows the request's path through Not Called → Called → Transferred → Invested, with every stage at or before the current one marked as reached. Where the call supplies the date a milestone happened, the rail shows that date under the step; a reached step with no date still reads as reached. Each step other than the current one is a shortcut to that stage — a faster way to do what the pill does. A Declined request's rail shows the declined off-ramp rather than a completed Invested milestone, and it still offers all four steps as shortcuts, so a decline is undone from the rail exactly as it is from the pill.

The drawer body is a stack of cards:

Position summary — the position's committed, called, and remaining-after-call amounts: the same three figures the request's row states on the call page.
Call details — the capital call's name, the called amount, the due date and the contributed amount, with an edit affordance.
Payment link — shown only while the request is Called and a payment link was actually issued for it, with a copy control that puts the link on your clipboard in one press. A request you marked Called by hand has no link behind it, so neither this card nor Resend email appears for it.
Cross-border documents, when the request sits on a position.
Read-only custom fields carried over from the position — shown with the same labels, order, and formatting as the Positions page, when the position has any set. If none apply, no custom-fields section appears.
Actions — the moves you usually make next from the request's current stage, alongside Send call and Resend email where they apply.

Note

The Actions card is a shortcut list, not the whole offer. It names the next one or two moves that usually follow from where the request is; the hero's status pill still offers every other stage and the rail still offers every step — including on a declined request.

Send requests and resend the email

Positions you marked Call Now are sent as soon as the call is created, so you don't have to send them one by one. Every send after that works the same way: you say which requests are in it, then you confirm it. No investor is emailed before that confirmation is accepted.

Choose the requests to send

On a call's page, the requests in the table are selectable. Select the ones you want to send, and the send is offered over that selection as Call N investors, where N is how many of the requests you picked can still be sent. This is why the send isn't in the page header alongside rename, receiving account and delete: it acts on the requests you name, so you name them first.

Warning

There is deliberately no action that sends every outstanding request at once without you naming them. If you're looking for a send-them-all button, it isn't tucked away in the overflow menu — it's gone. A send now always states who it is about to email, and it can only do that once you've said which requests are in it.

Note

The count is what will actually be sent, not what you highlighted. Select five requests where two have already gone out and the action reads Call 3 investors. If your selection contains nothing that can still be sent — three already-settled rows, say — the action stays visible rather than vanishing from the toolbar, unavailable with the reason it can't proceed stated there. That means the rows you picked have nothing left to send, not that anything has broken. A missing receiving bank account is a different case and behaves differently: the send stays fully available, and choosing it opens the explanation described under When an action explains itself instead of acting.

To send one request, use Send call in its row menu, or Send call on the Actions card in the request's drawer. Either route emails the investor the amount due and a payment link and moves the request to Called — but only after the same confirmation a multi-request send goes through. The number of requests never decides whether you're asked to confirm, and a single click never emails an investor. Use Mark as Called instead when the call was communicated outside Covercy One and you only need the stage to reflect it — that one is available whether or not the call has a receiving bank account, because it emails nobody. Once a request is Called and a link has been issued for it, Resend email sends that investor the email again.

Confirm the send

One request or many, from a call's page or from a raise's list or funnel view, every send passes through the same confirmation before anything leaves Covercy One. It states the scale of what you're about to do: how many investors will be emailed and the total capital being called.

Where your selection includes requests the send won't touch — already sent, declined, or otherwise not sendable — the confirmation says how many are being skipped, so a number smaller than the one you selected is explained up front rather than discovered afterwards.
You can add an optional personal message, which is included in every email that send produces. A send with no message produces exactly the emails it produces today.
Abandoning the confirmation sends nothing, emails no one, and leaves every request in the stage it already held.

To ask several signed investors for money at once outside a capital call, select their rows in a raise's list or funnel view and choose Send call. The same confirmation governs that send: it counts the investors and the total capital for only the rows you selected, and only those rows are emailed and moved to Called.

Warning

Send call can't go through until the capital call itself has a receiving bank account, and neither can collecting the payment online — that money would be credited to the very account that isn't set. The gate reads the call's own account and will not borrow one from a fundraise or from the holding, so a call with no receiving account stays unsendable even when the holding's fundraise has an account configured. The control itself looks no different, and there is nothing to hover: choose Send call — from a request's row menu or over a selection — and Covercy One opens Can't send this call, which explains that the call has no receiving bank account so it can't be sent to the investor yet, and that you can still mark the request Called by hand: click the investor's row to open it, then choose Mark as Called. Nothing is sent. Resend email is held the same way; Mark as Called and Declined stay available either way.

Record a call you made outside Covercy One

Not every capital call goes out from Covercy One. If you telephoned the investor, gave them your bank details yourself, and watched the funds arrive, you can record what happened without sending anything: set each request's stage by hand and the call keeps up. A by-hand move emails nobody and moves no money, so none of it is gated on the call's receiving bank account.

Mark as Called, and the later moves to Transferred, Invested and Declined, stay available on a call that has no receiving bank account — in every stage, and with no bank-account message raised against them.
Where you set the stage from makes no difference: the request's row status pill, the status pill in the drawer's hero, a step on the drawer's progress rail, the Actions card, Move to over a selection, and dragging the card in a funnel view all behave the same way.
Moving a selection of requests by hand works like moving one — every request in the selection moves, and none is refused for want of a receiving account.

Warning

Recording a stage by hand is not a way around the send gate. It changes what Covercy One shows; it doesn't give the call a destination. Until the call carries its own receiving bank account, Covercy One still won't email a request or take the payment online — so if you want to move an offline arrangement onto the platform, set the account first. You can do that at any point, including after you've already marked requests by hand.

Note

If a send can't go through, the request stays in the stage it was in — it is never recorded as sent when it wasn't — and Covercy One tells you what actually happened, including how many of a batch went out and how many didn't. A refusal names its real cause rather than collapsing everything into one generic failure: an investing entity with no contact at all and one whose contacts have no usable email address are reported as themselves, so you're told what to fix. Fix the cause and send again.

Note

Each request is emailed to the contact resolved primary-first from the position's investing entity — not from the opportunity's contact list. Keeping a primary contact with a working email address on every investing entity you call is what keeps a send from being refused.

Tip

If an investor can't find or act on the capital call email, open the drawer for their request while it's Called and use the copy control on the Payment link card to re-share the same link out of band. If the link has expired or been revoked, the card explains that instead of showing a link — use Resend email or send the call again to issue a fresh one.

Remove a request from a call

A call's list of investors isn't fixed once it's created: you can take an individual funding request off the call without touching the rest of it.

Open the call's page and find the request's row.
Open the row menu and choose Delete request. You can also do this from the request's drawer, using the trash control beside the close control in its header.
Confirm. The confirmation names the investor and the amount, so you can check you're removing the right one.

Warning

A request can be removed while it is Not Called, Invested or Declined. It cannot be removed while it is Called or Transferred — money has been requested or is moving — or while its position is frozen. In those cases Delete request and the drawer's Trash control still look exactly as they always do — the trash is still a trash, with no lock and no greying out — and choosing one opens This request can't be deleted yet instead of deleting. The explanation says the request has already been called, or that the investor has already transferred funds, and tells you to change its status to Not Called or Declined first. No confirmation opens and nothing is deleted.

Note

A confirmed removal takes the request off the call together with any payment it recorded, returns its amount to the position's uncalled commitment, and closes the drawer if you removed it from there. Removing the call's last request leaves the call itself standing, with no investors listed.

Warning

Removing a request never leaves the investor holding a payable link. If the request still carries a live payment link, it's voided first — and if the payment processor refuses because a payment is already in progress, the removal is refused with that reason, named on the page, and the request stays exactly as it was. An Invested request's payment has already completed, so removing it voids nothing.

Note

The drawer opened from the holding's Contributions tab shows no trash control. Remove a request from the capital call's own page.

Assign an owner

Each funding request can have an owner — the team member responsible for following it up. Open the request's drawer and use the Owner control to assign or change it from your firm's users, or leave it as None. Your change saves immediately, and the assigned name shows on the request's row.

Correct or remove a call

What you can still change depends on what has already gone out to investors:

The call's name is editable at any time, sent or not.
Naming a call's first receiving bank account is always allowed, whatever stage its requests are in — a call that has never carried an account has given no investor a destination to be redirected from, so there is nothing to protect and no way to get stranded. Changing an account the call already carries is the restricted case: that is possible only while none of the call's requests has been sent — each one still reading Not Called or Declined. Once a request is Called, Transferred, or Invested, the existing account is locked, because those investors have already been told where to send funds. Change receiving account stays in the overflow menu looking entirely normal; choosing it then explains that the account can't be changed yet, counts the requests that have already gone out, and asks you to change their status to Not Called or Declined first. Renaming a call never clears the account it already has, and clearing it takes a deliberate step of its own — after which the call is unsendable until you name another.
Deleting the whole call is possible only while none of its requests has been sent — each one still reading Not Called or Declined. Deleting removes the call together with all of its requests and returns the uncalled commitment to each position. If any request has been sent, choosing Delete capital call opens an explanation rather than the confirmation: it counts the requests that have already gone out and asks you to change their status to Not Called or Declined first. Do that and the delete becomes available again.
Removing a single request follows its own, wider rule — see Remove a request from a call above. A request can go while it is Not Called, Invested or Declined, even on a call whose other requests have been sent.
An individual request's amount and due date stay editable from the Call details card while the request is Not Called. Once it's Called, Transferred, or Invested, editing them requires first confirming a move back to Not Called, which voids any payment link already issued — so re-editing a request you've already sent is always a deliberate, confirmed step.

What the investor receives

When a request is sent, the investor gets an email from your firm showing the amount due and a button to the payment page. When the call covers only part of that investor's commitment, the email also includes a Commitment Summary explaining how the amount due was derived from their position:

Total Commitment — the position's full committed amount.
Contributed to Date — what the investor has already contributed against that position.
Amount Due (This Call) — the amount you're calling now.
Remaining Commitment After This Call — what would still be outstanding once this call is paid.

Note

The Commitment Summary is decided per investor from that investor's own figures. It's omitted when the call covers the investor's entire commitment — the breakdown would add nothing — and when the commitment figures aren't available. The figures resolve from the request's own position and the call issuing it, so the breakdown is correct however the commitment was originally collected, including commitments migrated from the legacy Covercy system. When several investors are sent at once, the decision is made per recipient rather than once for the whole batch.

Verify it worked

Open the holding's Contributions tab and confirm the call appears as its own group row with the investor count and total you expect. Click through to the call's page and check the Investors called, Called and Contributed tiles, then that every request is listed with the right Committed, Called, Remaining after call, status, due date and owner. Click a request row to open its drawer and confirm the progress rail reflects the current stage, the Call details card shows the right figures, and — once a request is Called and an email has gone out — the Payment link card is present with a working copy control. As payments land and you move requests to Invested, the call's Contributed figure and the position's contributed figure rise to match — including on a call you are driving by hand, which never waits on a receiving bank account to record a stage. If an action doesn't do what you expected, choose it: an action the call's current state rules out opens a short explanation naming what has to change first, and changes nothing. A call with no receiving bank account also says so at the top of its page. Beyond that, confirm you have the right access, or reach out to our team for help.

Is a capital call a type of fundraise?: No. A capital call is its own record on a holding, created against the holding's existing positions. It isn't raised from a fundraise and isn't reachable through one. A fundraise decides when money is due; it never decides that a capital call exists. If you previously set up capital calls by choosing a Capital call option when creating a fundraise, that route no longer exists — start from the holding's Contributions tab instead.
I declined a request by mistake — can I undo it?: Yes. A declined request is not a dead end. Its status pill opens the same menu every other request's does, listing Not Called, Called, Transferred and Invested, so you undo the decline from exactly the control you made it with — on the row or in the drawer's hero. The drawer's progress rail and its Actions card offer the same reopen, and a selection of declined requests reopens in bulk with Move to. If the position's uncalled commitment can no longer absorb the amount, the reopen still applies and you're warned, naming the investor, the amount and what remains; a reopen to Not Called isn't measured at all.
How do I change a request's status?: Use the status pill — the request's Status column on the call page, or the pill in the hero of its drawer. It opens a menu of every lifecycle stage the request isn't already in, with nothing listed as blocked, so you can move forward, backward or straight past the stages in between. The choice applies as soon as you make it, with no confirmation step, and choosing from the row's pill doesn't open the drawer. The drawer's Actions card and its progress rail reach the same moves.
Do I have to confirm a status change?: No. Status moves apply on selection, including ones that record or remove money — every move is reversible from the same control. Sending is the exception: an email to an investor always passes through a confirmation first, whether you're sending one request or many.
Can I move several requests to the same status at once?: Yes. Select their rows on the call's page and use Move to beside the send, then pick the stage. Every selected request that isn't already in that stage moves, with the same rules and side effects as moving it on its own, and the result is reported once for the whole selection — refusals named with the investor and the reason, and any over-drawn reopen carrying its warning. A request already in the chosen stage is left untouched, and one refusal doesn't stop the rest from moving.
Does marking a request Called email the investor?: No. Mark as Called records your bookkeeping and emails nobody, and it needs no receiving bank account — the account gates the send, not the status. Only Send call and Resend email put an email in front of an investor, and both ask you to confirm first.
I sent a request by email — can I still carry it the rest of the way by hand?: Yes. An emailed request lands in Called, the same stage you reach by hand, and continues through exactly the same controls. Having been emailed never removes or gates the moves to Transferred and Invested, and you don't have to wait for the payment to be matched automatically before taking them.
What happens to the payment link if I move a request back to Not Called?: It's voided. Every move back to Not Called voids the request's issued payment link, whatever stage you're coming from. The payment processor stays the authority and can refuse — for instance when a payment is already in motion — and when it does, the page reports the refusal naming the investor and the row keeps the status it had.
Can I delete a single funding request?: Yes. Use Delete request in the row menu on the call's page, or the trash control in the request drawer's header, then confirm — the confirmation names the investor and the amount. A request can go while it is Not Called, Invested or Declined; it can't while it is Called or Transferred, or while its position is frozen. In those cases the control looks exactly as it always does — no lock, no greying out — and choosing it opens an explanation instead of deleting: the request has already been called, or the investor has already transferred funds, so change its status to Not Called or Declined first. Where the call has a receiving bank account the explanation adds that the investor already has those bank details and may not notice the request was canceled. Removing a request takes any payment it recorded with it and returns its amount to the position's uncalled commitment. This is different from deleting the whole call, which is only possible while none of its requests has been sent — each one still reading Not Called or Declined.
What happens if I remove the last request on a call?: The call itself stays. Its page still opens, listing no investors, with its name and receiving bank account intact.
The table says Called and Contributed — where did Requested and Funded go?: They were renamed so the tiles and the table use one vocabulary. The call page's three tiles now read Investors called, Called and Contributed, and the requests table reads Investor, Share class, Committed, Called, Contributed, Remaining after call, Status and Due — all shown by default. Called is the amount a request asks for (formerly Requested) and Contributed is what has been received against it (formerly Funded). Committed and Remaining after call are new.
What does Remaining after call mean?: What will still be uncalled on that position once this request is out. It reads the same uncalled figure the creation form reads, so earlier calls and contributions collected with no request behind them are already counted. A declined request shows the position's full uncalled commitment, because its ask has returned to the pool.
Can I call capital on positions that were imported rather than raised in Covercy One?: Yes. The position picker lists every live position on the holding, however it came to exist — from an opportunity, from an import, or entered directly — and shows each one's uncalled commitment so you can judge what to include. A position that is fully called still appears, with an uncalled commitment of zero; so does a position that is fully paid, however the money reached it, because contributions that arrived without a capital call behind them consume the commitment too. You never have to create a raise that didn't happen in order to ask for money.
Can one capital call cover more than one share class?: Yes. A capital call is anchored to the holding, not to a share class, so one call can address positions across several classes. It isn't split into one call per class. Use the Share Classes filter on the creation form if you want to narrow it to particular classes.
Where do I open the Capital Call drawer?: Click a request's row on the capital call's own page, or a funding-request row in the detailed view of the holding's Contributions tab. Clicking anywhere on the row outside its row menu, its selection control and its status control opens the drawer — there's no separate open button to look for.
Does signing an opportunity create a capital call?: No. Reaching Signed creates the investor's position and nothing else — no capital call and no payment request, whichever fundraise type the raise uses. The investor is asked for money when you send the request, or when they reach the payment step themselves.
Can I send a payment request to a signed investor who has no request yet?: Yes. Send Payment Request works on a signed opportunity that carries no funding request — it creates the request and sends the email in one step. You don't need to create anything first, and you don't need a capital call to do it.
Why won't Send call go through?: There are two different reasons, and they behave differently. If the capital call itself has no receiving bank account, Send call looks entirely normal — same label, same icon, nothing to hover — and choosing it, from a request's row menu or over a selection, opens Can't send this call: the call has no receiving bank account, so it can't be sent to the investor yet, and you can still mark the request Called by hand — click the investor's row to open it, then choose Mark as Called. Nothing is sent and the request keeps the status it had. The gate reads the call's own account and will not fall back to a fundraise's or the holding's, and the call's page also states a missing receiving account at the top with the action that sets it. The other reason is a selection with nothing left to send — every row you picked already sent or declined: there the Call N investors action stays visible and unavailable, with its reason stated on the action rather than disappearing from the toolbar. Mark as Called and Declined are never held by the bank-account gate — only the send and Resend email are. Setting up banking is covered under Banking & payments.
Can I run a capital call I'm handling offline?: Yes. Mark as Called and the later moves to Transferred, Invested and Declined are never gated on the call's receiving bank account, one request at a time or over a selection, so you can drive a request through its whole lifecycle by hand on a call that has no account at all. What you can't do without one is have Covercy One email the request or take the payment online. Set the account whenever you want those, and the send unlocks.
I marked requests Called by hand — can I still set the call's receiving bank account?: Yes. Naming a call's first receiving bank account is always allowed, whatever stage its requests are in, because a call that never carried an account gave no investor a destination to be redirected from. The lock applies only to changing an account the call already has, once one of its requests has been sent.
How do I send every outstanding request on a call at once?: You name them. Select the requests you want in the call's requests table and send over that selection — the action reads Call N investors, counting only the rows that can still be sent. There is deliberately no action that sends every sendable request without you saying which ones. If you're hunting for a send-them-all button in the page header or its overflow menu, it isn't there: the send moved to the table's selection so that it can always tell you who it is about to email.
Does clicking Send call email the investor straight away?: No. Every send — one request from its row menu or the drawer's Actions card, or many from a selection — asks you to confirm first, and states how many investors will be emailed and the total capital being called. If your selection includes requests it won't touch, it says how many are being skipped. You can add an optional personal message that goes into every email. Abandon the confirmation and nothing is sent, no one is emailed, and every request stays in the stage it held.
Why is there no Payment link card or Resend email on a request that reads Called?: Because no email went out for it. The Payment link card and Resend email appear only while a request is Called and a link was actually issued for it — a request you marked Called by hand has no link behind it, so neither is shown. Send it with Send call if you want Covercy One to email the investor and issue a link.
Can I change a call's receiving bank account after I've sent requests?: No. The receiving account is editable only while none of the call's requests has been sent — each one still reading Not Called or Declined; once a request has been sent, it's locked, because the investors who received it were given those bank details. Change receiving account stays in the overflow menu with its usual label, and choosing it explains that the account can't be changed yet, counts the requests that have already gone out, and asks you to change their status to Not Called or Declined first. Do that if the destination genuinely has to change.
Can I delete a capital call?: Only while none of its requests has been sent — each one still reading Not Called or Declined. The delete removes the call with all of its requests and restores each position's uncalled commitment. If a request has been sent, Delete capital call still sits in the page header's overflow menu looking entirely normal, and choosing it opens an explanation rather than the confirmation: it counts the requests that have already gone out (“1 request…”, “2 requests…”) and asks you to change their status to Not Called or Declined first. Where the call has a receiving bank account it adds that those investors already have the bank details and may not notice the call was canceled. Do what it asks and the delete becomes available again. To take a single investor off a call whose other requests have gone out, remove that request instead.
Can I still edit a call amount after I've sent it?: Yes, but you'll be asked to confirm moving the request back to Not Called first, which voids any payment link already issued. This applies once a request is Called, Transferred, or Invested, and keeps a sent request's figures from changing without an explicit, confirmed step.
If I defer or exclude an investor, can changing the call amount put them back in?: No. Call Now, Call Later, and Exclude are yours to set and survive re-allocation. Changing the call amount or the mode and allocating again leaves every status you chose untouched, and a deferred investor is not sent a payment request when the call is created.
Why doesn't the Commitment Summary appear in some capital call emails?: It's omitted when the call covers the investor's entire commitment, since the breakdown would repeat the amount due, and when the commitment figures aren't available for that position. The figures resolve from the request's own position and the call issuing it, so how the commitment was originally collected — including a commitment migrated from the legacy Covercy system — doesn't suppress the breakdown.
If I select only some investors when sending in bulk, will other requests for the same investor also go out?: No. A bulk send only sends and transitions the specific rows you selected. Any other unsent requests you didn't select are left untouched.
A send was refused — how do I find out why?: Read the reason Covercy One reports: it names the actual obstacle rather than a generic failure. An investing entity with no contact at all and one whose contacts have no usable email address are reported as themselves, so you can go and fix the right thing. The request stays in the stage it was in — a refused send is never recorded as sent — so once you've corrected the contact details you can simply send again.