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By the end of this guide you'll have requested a business debit card on one of your Covercy One business bank accounts, accepted the cardholder agreement that goes with it, and know where to check the card's daily activity once it's active.
Note
Issuing a business debit card is a GP task, and it applies to a business bank account you opened through Covercy One — the account is held with Thread Bank, and the card is issued by the bank. Bank accounts you connected from an outside bank or added manually can't carry a Covercy One card. If you haven't opened a business bank account yet, do that first.
Open the bank account
Go to the bank account you want the card on. You can reach it from the Banking section, or from the Banking tab of the holding that account belongs to — both routes open the same account page, with the same breadcrumb trail back to the holding, so it doesn't matter which way you came in.
Request the card
From the account, choose the option to create a business debit card. Covercy One hands the request to the bank and asks you to accept the cardholder agreement before the card can be created.
Accept the cardholder agreement
The business debit cardholder agreement from Thread Bank sets out how the card may be used, and you need to accept it before a card is issued. Read it, then confirm your acceptance to continue — the flow won't let you go ahead until you have. Covercy One records your acceptance against the card so there's a durable record of who agreed to what, and when.
Tip
Agreement links open in a new browser tab, so you can read the full document without losing your place — the acceptance step stays open behind it.
Note
You may also be asked to accept other terms elsewhere in Covercy One — when you sign in, when you open a bank account, or when you send a payment. Each of those is recorded the same way, and you're only asked again if a document is updated to a newer version.
Check your card and ATM activity
Once a card is active, the account page's Transfer Limits link — in the page header, alongside Deposit and Pay — opens a dialog with tabs for ACH, wire, check, and card activity. The Card Limits tab shows the day's card purchase and card transaction activity, plus ATM deposits and withdrawals, each against the limit the bank sets for your account, with a progress bar so you can see at a glance how much room is left.
Note
The Transfer Limits link appears on business bank accounts you opened through Covercy One. It isn't shown for accounts you connected from an outside bank or added manually, because those limits are set and displayed by the bank that holds them.
Keep your card secure
Covercy will never ask you to share your password, two-factor codes, or banking credentials by email, text, or phone. Always reach Covercy by going to the site directly rather than following links in unexpected messages, and treat card details with the same care as any other banking credential — don't share card numbers or PINs outside the people on your team who are authorized to use the card.
Warning
If a card is lost, or you see activity you don't recognize, contact our support team right away so it can be handled with the bank. Never send full card details by email or over the phone, even to someone who says they're from Covercy — we won't ask for them.
Verify it worked
Return to the account in the Banking section and confirm the card now shows on the account. Opening Transfer Limits and switching to the Card Limits tab is a good second check — once a card is live on the account, the card and ATM rows have something to report. If the card doesn't appear, the agreement step returns an error, or you're unsure where the request got to, contact our support team and we'll confirm the status for you.
- Which bank accounts can I issue a debit card on?
- A business bank account you opened through Covercy One, which is held with Thread Bank. Accounts you connected from an outside bank or added manually are records of accounts held elsewhere, so a Covercy One card can't be issued on them. If the option isn't available on an account you expected it on, contact our support team to confirm the account's eligibility.
- Why do I have to accept a cardholder agreement?
- The card is issued by Thread Bank, and the bank's business debit cardholder agreement governs how it may be used. Accepting it is a condition of the card being created, and Covercy One keeps a record of your acceptance tied to that card.
- Will I be asked to accept the agreement again?
- Not for a card you already have. You're asked again only if you request another card, or if the agreement is updated to a newer version — in which case the newer acceptance is recorded alongside the earlier one rather than replacing it.
- Where do I see what the card has been used for today?
- On the account page, open Transfer Limits and select the Card Limits tab. It shows the day's card purchase and card transaction activity alongside ATM deposits and withdrawals, each measured against the limit the bank sets for your account.
- Can I have more than one card on the same account?
- Whether an account can carry additional cards, and who can hold them, depends on how that account is set up with the bank. Contact our support team if you need another card or want to add someone as a cardholder, and we'll confirm what's possible on your account.
- What should I do if a card is lost or used without authorization?
- Contact our support team right away so it can be handled with the bank. Don't share card details by email or phone while you sort it out, even with someone claiming to be from Covercy — we will never ask you for them.