Each transaction through Covercy is made up of two services: currency exchange and currency transfer. If a transfer is canceled after the exchange has taken place, during the approval process, there are two refund options.
The funds will be re-converted to the original currency and refunded to your account, minus the currency conversion fee.
The amount will be refunded to the account from which you sent the funds in the converted currency. Your bank may charge additional fees for this kind of refund.
If you need to cancel a transaction, please contact us at firstname.lastname@example.org.
If a receiving bank rejects your transfer for any reason, we charge a handling fee of either 0.15% of the transfer amount or fixed transfer fee, depending on the transfer amount.