By the end of this guide you'll know how to ask Neo plain-English questions about your firm's data — contacts, entities, holdings, share classes, positions, investment applications, documents, and capital calls — filter results on the fly, and pull up a summary of what's new since you last logged in.
Note
Neo is available to GP users across the Covercy One platform. Your data access follows your firm's role and permissions, so Neo can only surface records you are already authorized to see.
Open Neo
- Click Ask NEO in the top bar — the button shows the keyboard shortcut hint next to its label — or press Ctrl+/ (Windows) or Cmd+/ (Mac) from anywhere in the GP experience.
- The Neo chat panel opens on the right side of the screen with a message input and any context-aware suggestions for the page you're on.
- Type your question in the input field and press Enter to send it.
Tip
As you move between pages Neo understands — your contacts list, your holdings list, a specific record — the Ask NEO button briefly animates, swapping the letters of "NEO" to spell "ONE", and its icon changes to match the page you just opened. That's your cue that Neo has context for this page: open the panel from there and the pinned suggestions at the top are tailored to it, under a header naming the page (for example, "On Holdings").
Query your contacts and investing entities
Ask Neo about any contact or investing entity in your CRM. Neo returns formatted results with a clickable link to each record so you can navigate straight to the detail page.
- "Show me contacts added this week"
- "Find contacts with missing email addresses"
- "Tell me about Acme Investments" — when Neo finds a single match it returns the details directly; when multiple records match it asks you to choose
- "Who is on my team?" — returns your team members, their roles, and their email addresses
Query holdings, share classes, and fundraises
- "Which funds are actively fundraising?"
- "Show holdings by total committed amount"
- "Show share classes for Fund I" — returns name, type, preferred return, and committed amounts with links
- "What are the terms for preferred shares?" — surfaces preferred return percentages, hurdle rates, and promote details
- "Which fundraises have raised more than $5 million?"
Query your positions
Ask Neo for your positions and it returns them as a table you can work with, either one row per position or rolled up by holding.
- "Show me a table of all positions" — one row per position
- "Show me a table of all positions, separated by holdings" — one row per holding, carrying the holding's name, how many open positions it has, how many distinct investing entities are in it, total committed, total contributions, and the holding's currency, largest committed first
Tip
The follow-up works too. If Neo has already shown you the flat list, asking “I want it in a table separated by holding” is answered rather than refused — you don't have to go back and rephrase the original question.
The totals Neo prints with a positions table count only your live, open positions. A position that was deleted, or that was transferred out, is in neither the count nor the totals — that is what the figures mean.
Totals are reported per currency. When your open positions span more than one currency, committed, contributions and distributions are each reported once per currency, each labelled with its own currency, rather than added together into a single blended figure. A workspace whose holdings all share one currency sees one set of lines, exactly as before.
Query investment applications
- "Show pending investment applications" — returns applications awaiting review with entity name, holding name, submission date, and status
- "What applications need review?" — surfaces applications requiring action, oldest first
Query documents
- "Show document folders" — returns your folder hierarchy with document counts
- "What's in the K-1 folder?" — lists documents within a folder with titles and types
- "Find subscription agreements" — searches across your document center by type or name
Query capital calls
- "Show capital call history for Fund I" — returns call batches with call date, percentage, and notice counts
- "Show capital call summary" — returns aggregate statistics across your holdings
Filter results with natural language
You can narrow any query by describing the condition in plain English. Neo translates your description into a filter and applies it before returning results.
- "Show holdings with a fundraise target above $2 million"
- "Find contacts whose status is active"
- "Show holdings where any fundraise has raised more than $1 million"
- "Find contacts with no email address" — Neo treats this as an empty condition on the email field
Tip
Filters operate only on data you are already authorized to see — adding a filter cannot expose records outside your access. If a filter expression is not recognized, Neo returns all matching records so your query still completes.
Ask what's new since your last login
Ask Neo "What's new since I last logged in?" to get a structured digest covering activity since your previous session. The digest includes:
- Overdue tasks assigned to you
- New tasks assigned to you since your last login
- Pending follow-ups due within 7 days
- Recent activities logged by your team
- Significant capital movements
Each item in the digest includes a link to the relevant record. If nothing has happened since your last login, Neo confirms you're all caught up. The digest covers activity up to 30 days back regardless of how long you've been away.
Tip
If more than a few hours have passed since your last login, Neo may proactively suggest "What's new since your last login?" at the top of the chat panel — click it to generate the digest without typing.
Work with results
When Neo returns a list, it displays the data in a formatted table with column headers and a count. From the table you can resize and reorder columns, search within the results, export the data via the menu, and follow deep links to open any record directly in the platform. Longer result sets are paginated so the table stays readable inside the chat panel. For single-record answers, Neo uses bold headings and bullet points. You can copy any assistant message to your clipboard using the Copy action on the message.
Tip
You can ask follow-up questions in the same conversation — for example, "Which of those has the highest committed amount?" — and Neo uses the data from your previous exchange to answer without re-querying.
Note
Asking for data keeps you where you are. A message that asks for data — a table, a list, an overview, a breakdown, a total or a count — is answered in the chat panel without moving you. A message whose object is a place, such as “Show holdings”, still takes you there.
Use page context for faster queries
When you open Neo while viewing a detail page — for example, a contact or holding — Neo already knows which record you're looking at. You can ask "What can you tell me about this contact?" without naming the person. The panel shows context-aware suggestions pinned at the top, labeled with the current page (for example, "On Contacts" or "On Holdings") or, on a detail page, with the record's name.
Verify it worked
After sending a query, Neo's response appears as a stream of text and, where applicable, a formatted data table. Each result includes a count header so you can confirm how many records matched. If Neo couldn't find relevant data or doesn't support a particular query type yet, it will say so clearly and log your request for the product team to review. If results look unexpected, try rewording the question with more specific terms or apply a filter to narrow the scope. For access or permission issues, check with your workspace admin.
- Can Neo access data I'm not permitted to see?
- No. Neo's data access follows your firm's role and permissions. All queries run through the same access controls as the rest of Covercy One, so Neo can only return records you are already authorized to view.
- Why does the button say "Ask NEO" instead of "Ask AI"?
- The assistant is named Neo, and the top-bar launcher is labeled "Ask NEO". It is the same assistant and the same keyboard shortcut — only the naming changed. You'll also see Neo named as the sender on its replies and in the chat panel's empty state.
- How many records can Neo return at once?
- By default Neo returns up to 40 records per query, which covers most everyday requests. For a "show all" request Neo can return up to 100 records. If your query matches more records than the limit, Neo notes the total count so you know more exist.
- What if Neo doesn't understand my question?
- If Neo cannot match your request to a supported query, it will tell you it wasn't trained to handle that type of request yet and let you know your feedback has been logged. Try rephrasing the question or breaking it into smaller parts.
- Can I ask about the same data in multiple messages?
- Yes. Neo keeps track of the data from earlier in the conversation, so you can ask follow-up questions like "Which of those has the highest target?" and Neo answers from the results already returned — no need to repeat yourself.
- Does the activity digest show my full history?
- The digest covers events since your last login, up to a maximum of 30 days. If your last login was more than 30 days ago, Neo covers the most recent 30 days and mentions the cutoff date.
- How do I export the data Neo returns?
- When Neo displays results in a table, use the three-dot menu on the table to export the data. You can also copy any assistant message to your clipboard using the Copy action on the message.