Set up two-factor authentication

By the end of this guide you'll have two-factor authentication set up on your Covercy One account, so that sensitive actions are confirmed with a verification code sent to your phone.

Note

Two-factor authentication adds a second step when you perform sensitive actions, such as processing a payment. After you confirm the action, Covercy sends a verification code to your phone, and you enter that code to continue. To use it, you'll need access to the phone number on your account.

Covercy will never ask you to share your password, two-factor codes, or banking credentials by email, text, or phone. If a message asks you to do this, don't respond — open Covercy yourself and continue as usual.

Add your phone number

Sign in to Covercy One.
Open your account settings and go to the two-factor authentication section.
Choose your country and enter your phone number.
Save your changes. Covercy uses this number to send your verification codes.

Tip

Use a phone number you can reliably reach when you're working in Covercy. If you change phones or numbers, update it here so you keep receiving your codes.

Complete a verification when prompted

Start the sensitive action you want to perform, such as processing a payment.
When the verification prompt appears, Covercy sends a code to your phone.
Enter the code in the prompt. As soon as the code is complete, Covercy submits it for you — whether you typed it or pasted it — so in the ordinary case you don't need to select Verify at all.
Wait while Covercy checks the code, then completes the action you started.

Tip

You can also press Enter to submit a code that's complete. Pressing Enter before the code is finished does nothing, so a partial code is never submitted by accident. And if a code is rejected, your cursor stays in the code field — press Enter to submit again, or edit the code, without having to click back into the field first.

Note

Once a code is accepted, the prompt stays busy until the next page appears: the button keeps its loading state and the code field stays locked. If you notice a short pause here, the verification worked and Covercy is moving you on — you don't need to press anything again.

Note

If your code doesn't arrive, you can request a new one from the verification prompt, or choose to change the phone number it's sent to.

Change your phone number

Open your account settings and go to the two-factor authentication section.
Update your country and phone number.
Save your changes. Covercy uses the new number for future verifications.

Warning

Keep your phone number current. If Covercy can't reach the number on your account, you won't be able to complete actions that require verification.

Verify it worked

Two-factor authentication is working when you're prompted for a verification code the next time you perform a sensitive action, and a complete code lets the action continue. If you can't receive your code, contact Covercy support for help, and always start from Covercy directly rather than from a link in an unexpected message.

When will I be asked for a verification code?: Covercy asks for a code when you perform a sensitive action, such as processing a payment. You won't be prompted for everyday tasks — only when an extra layer of confirmation protects you.
Do I still need to select Verify after entering my code?: Usually not. Covercy submits the code for you as soon as it's complete, whether you typed it or pasted it. Pressing Enter also submits a complete code, and the Verify button is still there if you prefer to use it.
My code was rejected. How do I try again?: Your cursor stays in the code field after a rejected code, so you can press Enter to submit again or edit the code straight away — there's no need to click back into the field first. You can also request a new code from the verification prompt.
The prompt stayed busy after my code was accepted. Is something wrong?: No. After a successful verification the prompt deliberately stays busy until the next page appears, so a brief pause means it's working rather than stalled. Wait for the page to change instead of entering the code again.
My code didn't arrive. What should I do?: Confirm the phone number on your account is correct and that your phone can receive messages, then request a new code from the verification prompt. If you still can't receive codes, contact Covercy support for assistance.
Can I change which phone number receives my codes?: Yes. Update your phone number in the two-factor authentication section of your account settings, or change it directly from the verification prompt. Covercy uses the updated number for future verifications.
Is it safe to enter a code from a message I didn't expect?: Only enter a code in response to an action you started in Covercy yourself. Covercy will never ask you to share your password, two-factor codes, or banking credentials by email, text, or phone. If anything looks off, open Covercy directly and continue there.